Privacy Policy

INTRODUCTION

AMES Boat Tours respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you book or participate in our tours and activities.

Information We Collect

We may collect:

  • Full name
  • Contact information (email address, phone number)
  • Emergency contact details
  • Nationality and travel information when required
  • Dietary requirements or accessibility information voluntarily provided by you
  • Booking and payment details necessary to process reservations

How We Use Your Information

We use your information to:

  • Process and manage bookings
  • Communicate important tour information
  • Coordinate services with accommodation providers, guides, or authorized partners
  • Meet legal or regulatory requirements
  • Improve our services and customer experience

Data Sharing

We do not sell or rent personal information.

Your information may only be shared with:

  • Service providers directly involved in delivering your tour
  • Government authorities when legally required
  • Emergency responders or medical providers when necessary

Payment Security

AMES Boat Tours does not store payment card information.

Payments are processed through secure third-party payment providers that maintain their own privacy and security standards.

Data Storage & Protection

We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, misuse, disclosure, or loss.

Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete personal information where legally permitted
  • Withdraw consent for marketing communications

Requests can be made using the contact details provided below.

Photos & Media

During activities, photos or videos may be taken for promotional purposes.

We will seek consent whenever reasonably possible. Guests who do not wish to appear in promotional content should notify us in writing before or shortly after their activity.

Cookies & Website Data

When visiting our website, certain technical information may be collected automatically through cookies or analytics tools to improve website functionality and user experience.

Retention of Information

Personal information will only be retained for as long as necessary to fulfill operational, legal, accounting, or regulatory requirements.

Contact Us

For privacy-related questions or requests, please contact:

AMES Boat Tours
Email: info@amestours.com
Phone: +250 788 850 690

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or applicable regulations. Any revisions will be published on our website and will take effect upon posting. We encourage you to review this policy from time to time to stay informed about how we protect your information